ICUK is committed to providing high quality Internet services. We stick by our policy of not issuing free, "cheap and cheerful" modems, simply because one modem doesn't suit all, and would almost certainly prove more troublesome from a support point of view. They are free for a reason. To avoid situations whereby our staff are constantly supporting cheap modems, we can only recommend that customers purchase their own equipment, and follow our recommendations. We will be happy to help guide you through installation proceedures and confirming any settings you are not sure of.

From experience, Netgear products form an easy and reliable way of connecting to the Internet. The details provided below are for information only, we don't sell the hardware to you. Our recommendations are made purely on our own experiences and dealing with many thousands of support calls.

For full specifications and compatibility queries please refer to Netgear's website - www.netgear.co.uk.

We can help advise you in your hardware purchasing decisions and can help guide you through the installation proceedures. Simply call us on 0845 00 99 175. Netgear routers can be setup and configured for use in less than 5 minutes.

Netgear 834G

The Netgear 834G is a good all-round wireless router cable of supporting multiple computers at home or within a small office environment. They are not only very easy to setup (setup time less than 5 minutes), but they are most importantly reliable lasting far beyond their standard warranty.

You can connect computers securely using a wireless connection, and you can plug computers into it using RJ45 ethernet connections. Everything you need is contained within the box which can be especially important if you are new to broadband. Here is aummary of what is included in the box: - Wireless ADSL Firewall Router DG834G - Power adapter - Ethernet cable - Phone cable - ADSL phone line filter - 12 month manufacturer warranty

Broadband Hardware FAQs

Where should I purchase hardware from?
We always recommend that you purchase your ADSL hardware locally. Should a hardware failure occur it is far easier to go to your local vendor than send back to an online shop for testing and then replacement. If you wish to purchase ADSL equipment online, which does work out slightly cheaper, we recommend using www.amazon.co.uk who have proven to be reliable for domestic needs.

Will ICUK help me setup a Netgear router?
We will do our best to help all customers over the phone. All staff are trained in the setting up Netgear routers and the whole process normally takes less than 5 minutes. We do recommend you follow the instructions provided first, but if stuck we are here to help.

Why doesn't ICUK provide free modems like other ISP's?
We don't provide free modems / routers because we believe in providing the best service possible to all users. The free modems that are issued by some ISP's very low-cost and low-tech which can turn out to not be terribly reliable. For a long-term, ISP independent, modem or router we recommend you purchase your own. Most modems marked for use with ADSL will be compatible with our Broadband. If you need to check feel free to call us on 0845 00 99 175 or email solutions@icukhosting.co.uk quoting the make and model number.

Who do I call if my equipment doesn't work?
The first port-to-call is our own support number. If we deem that the fault may be your router then you will need to contact your supplier, or manufacturer direct. Netgear are very helpful when a failure occurs and their support line can run through a number of diagnostics before you need to return the product.