We have written a number of tutorials to help solve some common questions our customers have. If you need any further help on any aspect of your service with us please call our support team on 0845 00 99 175. ICUK customers will find a larger range of help files and tutorials within the master control panel.

Internet Hardware

With so many different makes and models of ADSL hardware it is difficult for us to support them all. A popular choice is the Netgear 834. For specific assistance call us on 0845 00 99 175.

Setting up a Netgear 834 Router

Diagnostic Tasks

We may ask you to complete the following tasks if you having difficulties with your connection. Here are a few basic guides to allow you to complete these if you are unfamiliar with the requests.

	Run a ping test in Windows
	Run a trace route in Windows
	Run a pathping test in Windows
	Run a MTR test in Windows

Hosting Email Tutorials

If you have a hosting account with ICUK you can make reference to the followinguseful downloads to get your account setup and working on a number of mail clients.

		Setting up Outlook Express 6
		Setting up Outlook 2000
		Setting up Outlook 2003
		Setting up Thunderbird 1.5
		Setting up iPhone POP Mail Account
		Setting up Mail 2.1 [Mac OS X]

If there are any particular tutorials you would like to see included please email solutions@icukhosting.co.uk. If you have any specific questions please do not hesitate to call or email us at any time.