We are a member of the Telecommunications Ombudsman Service, otherwise known as Otelo. Otelo provide a free and independent service that has been approved by the regulator (Ofcom). Otelo's job is to investigate complaints fairly by listening to both sides of the story and looking at the facts if a you have a complaint. For more information click here.

We are your first port to call in any instances where you are not 100% happy with the service we have delivered. Regardless of the question we are here to help and support all our clients.