ICUK Telecom Reseller - CPS, Wholesale Line Rental, SMS & Fax to Email Solutions

Summary
Phone Calls (CPS)
Line Rental (WLR)
Features
Tariffs
Pricing


Our telecom reseller solutions allow you to operate in the telecoms market offering comparatively cheaper phone calls, and line rental solutions. Also included are our feature rich wholesale xDSL and SMS platforms.

	Reduced Call Costs using Carrier Pre-Select (CPS) ICUK is committed to providing lower call costs, but will not sacrifice the quality or reliability of the connection. All calls through our Carrier Pre-Select platform are only routed through trusted tier 1 carriers to ensure customers do not lose any quality or functionality compared to the industry standard of BT Retail.

	Wholesale Line Rental Solutions (WLR) As well as the ability to simply take over the supply of phone calls resellers are now able to install or transfer line rental operations. Such solutions can lead to resellers offering a one-bill solution for customer and applying minimum contract terms.

	xDSL Reseller Included in the cost of the telecom reseller solution is access to our highly powerful wholesale xDSL platform. ADSL and SDSL can be a perfect companion to lower line rental and call charges allowing you to achieve a one-invoice-for-all situation.

	SMS Reseller Our bulk SMS solutions provide individuals and businesses with a means to not only save money on their SMS text messaging costs, but to provide a convenient way of communicating with friends or clients. This is run on a pre-pay basis limiting your exposure to bad-debt or abuse.

	Fax to Email Reseller Our Fax to Email service eliminates the daily hike to the fax machine for all workers. Each worker can have their own individual fax number for faxes to arrive to their desktop, thus eliminating the costs associated with having a fax line including line rental, ink and paper.


In July 2002, the UK Government launched a further stage in the deregulation of the UK telecommunications industry by introducing a new phone service called Carrier Pre-Selection (CPS). The deregulation meant that providers such as ICUK could supply the same services as BT without the loss of service or having to change phone numbers. Using our service calls can be made in the same way you always have done. There is no need to install any new equipment, or dial any prefix numbers.

	Take Charge By offering CPS, calls are no longer routed through the line rental provider, instead they are routed through us using tier 1 carriers. As a reseller your can charge your clients for these calls at a rate that you set using our tariff management system. We don't dictate what you set these rates at, we simply charge you for the wholesale cost of the calls.

	Itemised Billing We provide our resellers with the ability to create and bespoke an unlimited number of tariffs. These tariffs are the basis of the call charges. For example you can choose to either apply a percentage profit margin across all your call charges (eg add 25% on top of the wholesale cost), or tweak rates on a per destination basis (eg calls to Vodafone Mobiles during the day should be charged at 10 pence per minute). In essence we are providing a highly powerful billing platform which would normally cost in the region of £300-500 per month on its own. We are only able to achieve this thanks to in-house developments.

	Client Control Panels Our telecom reseller platform provides interfaces for yourself and your clients to interact with. The control panels your clients use can be fully re-branded as your own using our powerful and unique HTML template engine allowing you to mimic your brands colours, images and layout. More details on the associated features can be found using the "Features" tab above.

	Invoice & Own Your Own Clients Unlike other reseller platforms that may pass commissions for the introduction of a new customer, our terms state that the contract is between you and your customer. It is your responsibility to invoice and collect payments from your customers directly. Our panels will clearly show the amount you need to invoice your clients on a month-by-month basis, and the invoice sent needn't be anything other than stating the total cost of the calls. All itemised calls can be supplied to the customer in paperless form via their own client control panel.

	Wholesale Pricing The rates provided to you as a reseller are the same rates we purchase from our carriers! This immediately gives small telecom companies the ability to compete with the very largest on price thanks to the economies of scale our combined resellers represent. We don't add our own margins on top, and any reductions are immediately fed through for your benefit. How do we make money from this platform? Obviously we can't provide a telecom and billing engine for only £20 per month. Instead we have a unique system of invoicing you for 20% of the profits you make from the CPS calls, after all we can see the profits generated through the itemised billing logs. This way your competitiveness isn't compromised, and it helps ensure we are committed to continually supporting and developing the platform. Your success will be our success.


As a telecom reseller you have the ability to offer line rental solutions to your customers for the chance to provide a one-bill service.

	Install New Phone Lines Ordering new phone lines is made very easy through our reseller control panel. We can provide you with a full portfolio of single and multi-line PSTN, ISDN2 and ISDN 30 lines. The installations and on-site support are carried out by Openreach, a carrier independent organisation setup to support all telecom providers. All phone lines supplied by automatically have calls routed through our network.

	Simultaneous Broadband Single PSTN lines can support ADSL broadband. With new installations we can provide you with the ability to activate broadband on the same day as the line is being installed. This can save time and money, as without this broadband provisions may be delayed by an additional week.

	Transfer Existing Phone Lines There are two types of transfer methods. We can either complete a like-for-like transfer where the number and all associated line features are switched to our control. There is no disruption or hassle caused to the customer. The alternative is to transfer the line with changes, either adding / removing features (eg call diversion), or converting it from one line type to another (eg PSTN to ISDN2). We have a wealth of experience with line rental provisioning and transfers ensuring that whatever the clients needs we will be able advise and deliver the best solution for them.

	Additional Services There are literally hundreds of options associated with each line type. Whether this be common solutions such as call diversion or caller display, through to more complex solutions involving DDI numbers or engineer re-wiring, we can provide this in the same manner that BT or any other firm can. As a reseller you can be confident in your ability to offer competitive and tailored solutions.

	Tariff Management As with carrier pre-select we provide a tariff management platform to aid you with charging your clients. We provide you with wholesale rates for the line rental, although unlike with CPS we don't invoice you for a percentage of the profits - any profits you can generate are all yours. Our statements page shows you at a glance a breakdown of a customers associated lines and any bespoke tariffs you have setup.

	Wholesale Pricing We provide you with wholesale pricing for line rentals. We don't dictate or influence the pricing you apply to your own customers.


All systems and services have been designed and developed in-house to providing us with unrivalled levels of flexibility. We are continuously adding features and solutions suggested by resellers and always welcome feedback.

	More Than Just Cheap Calls When selling these telecom features our platform does just provide you with access to low cost phone calls, but access to a portfolio of relevent and powerful solutions. Whether or not it is the ability to extract information from call records in seconds, or the ability to upsell additional features such as outbound SMS. We have provided a platform that should give you confidence in competing against the most established names in the industry.

	No Setup Charges, Monthly Subscription Costs, or Minimum Contracts We don't operate any form of long-term commitment contracts, or any hidden connection charges. All calls are billed on a per second basis. We operate a completely open policy with our users with all prices being openly published within your control panels.

	Control Panel All invoices and itemised bills are available for download at anytime, from any place, using our own in-house designed control panel. We operate a paperless office and are proud of our achievements. The fact the system has been designed in-house and not reliant on any third party billing software is that we can design and develop features that our customers would like to see, giving us an unrivalled flexibility.

	Client Control Panel As a reseller you can provide your clients with branded control panels which encompass your own logo, colour schemes and layout using our unique HTML template engine. The panels you provide can empower your customers to manage multiple services using a single interface. For example you can associate multiple phones, phone lines, SMS and xDSL accounts to one customer. This prevents a situation where they need multiple control panel usernames to manage multiple services.

	Itemised Billing All invoices and itemised bills are available for download at anytime, from any place, using our own in-house designed control panel. We operate a paperless office and are proud of our achievements. The fact the system has been designed in-house and not reliant on any third party billing software is that we can design and develop features that our customers would like to see, giving us an unrivalled flexibility. Call records and statistics are updated every 24 hours providing your client with information far sooner than they would have access purely with paper based bills.

	Call Interrogation Our entire billing platform has been designed in-house. We wanted to not only make it simple and easy for resellers and clients to understand and use, but we also wanted to include some very powerful tools which haven't been available to customers who are used to receiving paper bills. Our search facilities allow you to find out details about all the lines you manage to minute degrees of information within a couple of clicks of a mouse.

	Call Statistics Allows resellers and their clients access to a range of graphical statistics which helps give an insight into how each phone number is used. Details such as the most called numbers, longest call durations, and the most expensive calls are highlighted. This is provided at no extra cost but its access can be restricted in the client panel.

	No Outsourced Call Centers All calls are handled by our own staff based in London. There are no premium rate numbers or 'press 2 for' options to get through to someone. Emails received are normally answered within minutes such is the unique way ICUK is structured empowering all staff regardless of the type of question they are asked.

We remove the complications and high expenditure associated with running your own billing platform, and have replaced such practices with a very easy to use platform that contains a range of powerful billing solutions. The wholesale prices available to resellers are the same as those we get from our carriers, leaving you safe in the knowledge that you you can compete with the very lowest rates on key destinations such as to UK mobile phones.

Tariffs & Statements
Simply put our control panel informs you what you need to invoice your clients for in accordance with the rates you have set. Provide tariff management facilities for CPS, wholesale line rental, SMS and fax. Later developments will see this extend across the full range of reseller facilities.

Setting Up and Applying a CPS Tariff
Creating a tariff to assign to a customer, or a group of customers could not be easier. To explain here are the three steps to setting one up:

	1. Create a Tariff Creating a tariff is initially consigned to picking a name to help identify it (eg for a specific customer you could call it "Joe's Rates"), and applying a flat percentage increase for all destinations. The flat percentage is applied to cut down your work load by preventing you deciding on hundreds of destination's rates, especially when you know a particular customer is likely to call only a handful. Alongside the sample destinations we provide you with BT Option 1 pricing, and our wholesale prices for reference to gauge a suitable percentage.

	2. Tweak Rates Once the initial tariff has been created you now have the opportunity to apply tweaks to every destination to help with providing your customer(s) with a competitive or bespoke tariff. This allows you to take into account market forces (eg there is a very small margin available for calls made to mobile phones) as well as providing a more bespoke service (eg a customer is known to call Australia a lot, therefore you can set, and compare you prices to our wholesale and standard BT charges). If it helps you can download this in CSV format, edit each destination, and then upload in the same format.

	3. Apply Tariff Once happy with the tariff you can apply it to as many customers as you like. You are still able to tweak the rates, and these will be reflected next time a billing run is completed. Customers can review the tariff rates assigned to them via their control panels.

We have spent considerable time planning the tariff operations, and have tried to make it as simple and straight forward for resellers, and their clients to understand.

Pricing Information

IMPORTANT PRICING DETAILS
Our reseller pricing is made up of two parts. A monthly subscription, and a profit share solution. We have designed this system to be as fair as possible to our resellers and to allow them full access to our own wholesale rates without applying a hidden surcharges to all destinations.

HOW TO GET OUR WHOLESALE PRICES
We do not openly publish our wholesale CPS, WLR, SMS or xDSL prices on our website. To get sent a copy simply email us at solutions@icukhosting.co.uk or call 0845 00 99 175.

Our telecom reseller platform gives you full access to our billing systems to allow you to create tariffs, assign them to your customers, and provide them with full itemised billing every month. It is then up to you, the reseller, to invoice them for the amount shown, and collect the owed amounts.

Monthly	£20.00
Quarterly	£55.00
Annually	£200.00

In addition to the subscription costs we employ a commission split policy which ultimately sees resellers benefit from higher levels of profit. Resellers keep 80% of the profit made on the calls their clients make. It is up to the reseller to collect the monies owed, and ICUK will invoice you our wholesale charges for those calls, plus the 20% of the gross profit you have made that month. Profit split only applies to CPS services and doesn't include WLR, ADSL or SMS.

Profit Split (%) [APPLIES TO CPS ONLY]

80 / 20

We hope this gives you an introduction into just how powerful our telecom solutions are. Signing up is straight forward and completed online - CLICK HERE TO JOIN

If you would like to discuss your own requirements please either call us on 0845 00 99 175 or email solutions@icukhosting.co.uk.