Digital ISDN 2 Line Rental

Our phone line solutions offer more than savings on your phone bill. We can provide valuable insights into your phone usage and back your business up with first class levels of support when you need us most.


	ISDN 2 Savings Make savings on your ISDN line rental, as well as calls, compared to BT. At the same time take advantage of our industry low contracts when you transfer your existing line to ICUK.		Rapid Installation We can normally arrange for your new line to be installed and operational within 14 working days depending on available appointment slots. We can arrange for the line to be installed on a date and time slot that suits you.

	Low Cost Phone Calls We route our calls through Tier 1 carriers ensuring that the quality is second to none, but we also able to provide low cost solutions free from gimmicks. Per second billing and no minimum call charges are standard. Please look at our Talk Solution pricing pages to discover more!		Additional Features We provide a comprehensive range of additional line features which can be ordered at the time of placing the order, or any time once the line has been transferred / installed. A complete list of features and associated costs can be found using the 'Additional Features' tab above.

	Itemised Billing Online All calls are fully itemised, not just calls over a certain spend, and include the time of the call, destination, duration and cost. These are updated every 24 hours providing you an up-to-date insight into the calls being made.		ICUK Support Our support staff are highly trained in dealing with telephone support queries. Using the very latest WLR3 platform from Openreach ensures we have powerful diagnostic tools and the ability to pick appointments whilst you are on the call to us. All support is housed in the UK within our Croydon offices.

	Business A-Z Directory For those who would like to appear in the BT Phone Book we can provide you with a free directory listing. This can provide you with new customers, or simply aid those who have forgotten your number. Should any customer which to be listed ex-directory this is also possible without any additional cost.		Powered by Openreach We provide a full range of maintenance care options, matching those provided by BT Retail. Any faults are investigated and resolved on our behalf by BT Openreach. The majority of faults are resolved the same day, but this is dependent on the severity and complexity of the fault.

PSTN lines can either come in single form, or as a multi-line. If you are unsure about any of the pricing, or would like to talk through your line requirements please contact us. Prices are shown EXCLUSIVE OF VAT unless otherwise stated.

MONTHLY ISDN 2 LINE RENTAL

Your first bill will include your rental charges billed monthly in advance, and any one-off costs. All invoices are sent via email, and they can be accessed online via our control panel.

ISDN 2 Rental (per channel)

£12

No Minimum Call Spend

SETUP & TRANSFER CHARGES

The following are one-off charges depending on the line required. For advice please do not hesitate to contact us.

New Installation (2 Channels)	£257	As standard we will install a Digital System ISDN 2 line which provides you with the ability to expand the number of channels at a later date, as well as provide you with the option of DDI numbers. For customers requiring Digital Standard ISDN 2 lines the setup cost is the same, but you need to make support aware of your requirements before ordering.
Additional Channels (in pairs)	£257	For each additional pair of ISDN 2 channels a setup cost of £257 is applicable to cover the costs of installation.
Transfer Existing ISDN 2	£17	We charge a small fee of £17 to switch your existing ISDN 2 to our service. This ensures that we can offer you a 1 month contract for greatest flexibility.

DDI NUMBER CHARGES

The following are one-off charges depending on the line required. For advice please do not hesitate to contact us.

DDI Monthly Rental (per DDI)	£0.45	A DDI (direct dial number) is single phone number supplied in blocks of 10. Your PBX phone system can direct calls made to DDI numbers to specific extensions within your organisation.
SNDDI Monthly Rental	£0.45	An SNDDI is a single number DDI number, ideal if your DDI requirements are low and you won't make full use of a block of 10.
DDI Planning Charge	£88	Whenever you need additional numbers adding to an ISDN 2 (new or existing) there is a one-off planning charge applied by Openreach to complete this in each instance.

STANDARD CONTRACTS

We have made sure that our standard contract terms are as small as possible to provide you with the greatest flexibility. We want to reward all our customers with low cost line rental, not just those who want to commit long term contractually.

New Installation	12 months
Transfer Line	1 month

Additional Features

We can provide a full portfolio of additional services for your line at competitive pricing. By choosing ICUK as your line rental supplier you won't be disadvantaged compared to using BT Retail, for example. Additional features can be added / removed at any time by contacting our support teams. The majority of pricing below are MONTHLY subscription costs EXCLUSIVE OF VAT.

Caller Display	£1	Allows you to see the phone number of the person calling you. If they choose to withhold their number, or are calling from abroad then the number won't appear.
Call Waiting	£1	With Call Waiting, a beep alerts you to another call that is coming in. You then have the option to end your original call and take the new call, swap between both calls, or continue with their current call. In the latter case, the caller will be asked to ring back later.
Call Diversion (no announcement)	£1.50	From your handset you can set a divert to another UK land line, mobile phone, or an overseas number. There are a series of rules you can set either to apply this to all calls, only when busy, or when there is no reply. Diverted calls are charged to customers at the standard rates which apply to the number dialed.
Call Diversion (with announcement)	£1.50	This is the same as Call Diversion (no announcement) but the person dialing your number will hear an announcement that their call is being diverted. Most customers choose the no announcement option.
Smart Divert	£2.40	Smart Divert enables your calls to follow you without you having to return to your own phone. You can divert calls to other numbers anywhere in the UK, most overseas destinations or mobile phones. We provide you with a specific number to dial, a PIN number, and using these you can set the divert wherever you are. These is a setup charge of £7.55 associated to this service.
Voicemail - 1571	£1	This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting.
Voicemail - Call Minder Standard	£2.45	Call Minder is a voice messaging service. This service answers calls and records messages on no reply or if engaged. Users can record their own greeting message and up to 30 messages can be stored - the maximum message length is 5 minutes.
Presentation Number	£2.25	The presentation number service allows you to set the number that appears when you dial out from your line. For example, you may way your 0845 non-geographic number to appear rather than the underlying geographic number. There is a one-off setup fee of £42 applicable.
Call Barring	£1	You can bar certain types of calls from being made from your phone or bar incoming calls.
Three Way Call	£1	Three Way Calling is quick and easy conference calling that saves you making lots of different calls at different times.
Ring Back	£1	Your phone will ring when the number you were trying is free so you don’t spend time re-dialing the engaged number. Ring Back will keep trying the engaged number up to a maximum of 45 minutes.
PSTN Care Levels For customers requiring the highest levels of support from BT Openreach we recommend upgrading the care level on your line. This ensures that should a fault occur they will respond a lot quicker than their normal service agreements would have provided. They take 3 working days to activate on a line, so they can't simply be purchased as and when a fault occurs.
PSTN Care Level 1	FREE	This is included as standard on PSTN lines. This will operate during working hours (0900 - 1800 hours Monday to Friday, excluding Public and Bank Holidays). BT will aim to respond to a fault report received before 1700 hrs on one working day by the end of the next working day. Where a fault is reported outside normal working hours, the fault will be treated as if it has been reported at the beginning of the next working day. Work will only be carried out during working hours.
PSTN Care Level 2	£1.40	This will operate during the period 0900 - 1800 hours Monday to Friday, and 0900 - 1200 Saturday, excluding Public and Bank Holidays. Where a fault is reported outside normal working hours, the fault will be treated as if it has been reported at the beginning of the next working day. BT will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period BT will advise us of the progress being made to clear the fault.
PSTN Care Level 3	£3.45	This will operate 24 hours per day, 7 days per week including Bank and Public Holidays. BT will respond within 4 hours of receipt of a fault report. If the fault is not cleared during this period BT will advise us of the progress being made to clear the fault. End users with Priority Fault Repair Service can transfer this service over as Care Level 3. A special around the clock phone number will be provided to customers, which will call an ICUK engineer directly. This is to be used in emergency situations only and kept for outside of office hours.

Frequently Asked Questions

Questions around installation or anything else around your line? Below are the ones customers commonly ask and our answers. Should you have a question that isn't answered here you can call us on 0845 00 99 175 or email us solutions@icukhosting.co.uk.

1. How long does it take for a new line to be installed?

The timescales for a new phone line depends on the available appointments locally from Openreach. These can vary typically from 10-20 working days for ISDN 2 lines. By default we will always select the soonest available appointment, although we can change this should this fail to suit you.

2. There is a phone socket already available. Can this be used?

Unlike with single PSTn lines it isn't possible to simply restart a stopped ISDN 2 line.

3. How long does it take to transfer my line from another provider?

If we complete a like for like transfer of a line, there is an Ofcom regulated timescale of 10 working days. The existing phone number(s) and features will be transferred in the process without any downtime or disruption.

4. Will I lose my phone number if I move?

If we are transferring your line from another provider your phone number will remain the same.

5. If I have a problem with my line who do I call?

Once a phone line has transferred to ICUK you should call or email us for any assistance, whether this be general advice or help with a fault.

6. Can I change my phone number / choose a number?

We can change your ISDN number, and we can add additional DDI number blocks, however at present there are no number selection facilities available. As such, the numbers provided would be the next available from Openreach's pools.

Control Panel

One of the ways we have been able to help our telecom customers, is the visibility of their lines and calls. Through our control panel customers can view all the lines they have with us, and keep up to date with call spends with daily itemised billing and call statistics. We also provide a very powerful search tool allowing you to drill through months of phone calls in order to extract specific information.