Frequently Asked Questions
Questions around installation or anything else around your line? Below are the ones customers commonly ask and our answers. Should you have a question that isn't answered here you can call us on 0845 00 99 175 or email us solutions@icukhosting.co.uk.
1. How long does it take for a new line to be installed?
The timescales for a new phone line depends on the available appointments locally from Openreach. These can vary typically from 15-30 working days, but they are typically installed within 20 working days. By default we will always select the soonest available appointment, although we can change this should this be unsuitable.
2. How long does it take to transfer my line from another provider?
Switching an ISDN 30 from another provider is very straight forward and takes 10 working days to complete. There will be no downtime incurred, your numbers remain the same, any line features enabled remain intact, and no re-programming should be required on your PBX.
3. Will I lose my phone number if I move?
If we are transferring your line from another provider your phone number will remain the same.
4. If I have a problem with my line who do I call?
Once a phone line has transferred to ICUK you should call or email us for any assistance, whether this be general advice or help with a fault.
5. Can I change my phone number / choose a number?
We can arrange to change the numbers associated with your ISDN 30 line, and we can provide additional DDI blocks. At present we are unable to provide number selection, although it is our belief that Openreach are developing this facility for the future. |