Analogue PSTN Line Rental for Business and Residential Users

Our phone line solutions offer more than savings on your phone bill. We can provide valuable insights into your phone usage and back your business up with first class levels of support when you need us most.


	Line Rental Savings Make savings on your line rental, as well as calls, compared to BT. At the same time take advantage of our industry low 1 month contracts on PSTN phone lines.		Low Cost Phone Calls We route our calls through Tier 1 carriers ensuring that the quality is second to none, but we also able to provide low cost solutions free from gimmicks. Per second billing and no minimum call charges are standard.

	Additional Features We provide a comprehensive range of additional line features which can be ordered at the time of placing the order, or any time once the line has been transferred / installed. A complete list of features and associated costs can be found using the 'Additional Features' tab above.		What is Business Multi line? In essence it provides you with one phone number that multiple phone lines are attached to in the same building. It allows you to make and receive multiple calls without necessarily attaching a PBX or upgrading to ISDN. See the pricing tab for more detailed information.

	Itemised Billing Online All calls are fully itemised, not just calls over a certain spend, and include the time of the call, destination, duration and cost. These are updated every 24 hours providing you an up-to-date insight into the calls being made.		Fast Installation We can normally arrange for your new line to be installed and operational within 3-8 working days depending on available appointment slots. We can arrange for the line to be installed on a date and time slot that suits you.

	Broadband Support Single analogue phone lines are capable of supporting broadband. ICUK can provide you with broadband on your lines, and with some packages provide a simultaneous activation with your new line. You are however not obliged to use us as your ADSL supplier.		Powered by Openreach We provide a full range of maintenance care options, matching those provided by BT Retail. Any faults are investigated and resolved on our behalf by BT Openreach. The majority of faults are resolved the same day, but this is dependent on the severity and complexity of the fault.

	Business A-Z Directory For those who would like to appear in the BT Phone Book we can provide you with a free directory listing. This can provide you with new customers, or simply aid those who have forgotten your number. Should any customer which to be listed ex-directory this is also possible without any additional cost.		ICUK Support Our support staff are highly trained in dealing with telephone support queries. Using the very latest WLR3 platform from Openreach ensures we have powerful diagnostic tools and the ability to pick appointments whilst you are on the call to us. All support is housed in the UK within our Croydon offices.

PSTN lines can either come in single form, or as a multi-line. If you are unsure about any of the pricing, or would like to talk through your line requirements please contact us. Prices are shown EXCLUSIVE OF VAT unless otherwise stated.

MONTHLY LINE RENTAL

Your first bill will include your rental charges billed monthly in advance, and any one-off costs. All invoices are sent via email, and they can be accessed online via our control panel.

Residential	£9.85	1 Month Contracts
Business Single PSTN	£11	No Minimum Call Spend
Business Multi-Line (per line)	£11	No Hidden Costs

SETUP & TRANSFER CHARGES

The following are one-off charges depending on the line required. For advice please do not hesitate to contact us.

New Installation	£100	In the event a new phone line installation is required the this cost pays for the line and visiting engineers time.
Multi-Line New Installation	£100	Each new line in a multi-line has a one-off setup charge to pay for the lines and engineers time. A 4 line multi-line, as an example would cost £400+VAT.
Restart Stopped Line	£30	If an existing phone line exists in your premises, and it is showing as a stopped line within Openreach's systems we can restart it at a reduced cost normally the same day.
Transfer Existing	£7	We charge a small fee of £7 to switch to our service. This ensures that we can offer you a 1 month contract from day one.

STANDARD CONTRACTS

We have made sure that our standard contract terms are as small as possible to provide you with the greatest flexibility. We want to reward all our customers with low cost line rental, not just those who want to commit long term contractually.

New Installation	90 days
Transfer Line	30 days

Additional Features

We can provide a full portfolio of additional services for your line at competitive pricing. By choosing ICUK as your line rental supplier you won't be disadvantaged compared to using BT Retail, for example. Additional features can be added / removed at any time by contacting our support teams. The majority of pricing below are MONTHLY subscription costs EXCLUSIVE OF VAT.

Caller Display	£1	Allows you to see the phone number of the person calling you. If they choose to withhold their number, or are calling from abroad then the number won't appear.
Call Waiting	£1	With Call Waiting, a beep alerts you to another call that is coming in. You then have the option to end your original call and take the new call, swap between both calls, or continue with their current call. In the latter case, the caller will be asked to ring back later.
Call Diversion (no announcement)	£1.50	From your handset you can set a divert to another UK land line, mobile phone, or an overseas number. There are a series of rules you can set either to apply this to all calls, only when busy, or when there is no reply. Diverted calls are charged to customers at the standard rates which apply to the number dialed.
Call Diversion (with announcement)	£1.50	This is the same as Call Diversion (no announcement) but the person dialing your number will hear an announcement that their call is being diverted. Most customers choose the no announcement option.
Smart Divert	£2.40	Smart Divert enables your calls to follow you without you having to return to your own phone. You can divert calls to other numbers anywhere in the UK, most overseas destinations or mobile phones. We provide you with a specific number to dial, a PIN number, and using these you can set the divert wherever you are. These is a setup charge of £7.55 associated to this service.
Voicemail - 1571	£1	This is a basic voicemail service asking the caller to leave a message in the event of no answer, or your line is busy. Next time you go to make a call the dial-tone will appear as two tones indicating you have a message waiting.
Voicemail - Call Minder Standard	£2.45	Call Minder is a voice messaging service. This service answers calls and records messages on no reply or if engaged. Users can record their own greeting message and up to 30 messages can be stored - the maximum message length is 5 minutes.
Presentation Number	£2.25	The presentation number service allows you to set the number that appears when you dial out from your line. For example, you may way your 0845 non-geographic number to appear rather than the underlying geographic number. There is a one-off setup fee of £42 applicable.
Call Barring	£1	You can bar certain types of calls from being made from your phone or bar incoming calls.
Three Way Call	£1	Three Way Calling is quick and easy conference calling that saves you making lots of different calls at different times.
Ring Back	£1	Your phone will ring when the number you were trying is free so you don’t spend time re-dialing the engaged number. Ring Back will keep trying the engaged number up to a maximum of 45 minutes.
PSTN Care Levels For customers requiring the highest levels of support from BT Openreach we recommend upgrading the care level on your line. This ensures that should a fault occur they will respond a lot quicker than their normal service agreements would have provided. They take 3 working days to activate on a line, so they can't simply be purchased as and when a fault occurs.
PSTN Care Level 1	FREE	This is included as standard on PSTN lines. This will operate during working hours (0900 - 1800 hours Monday to Friday, excluding Public and Bank Holidays). BT will aim to respond to a fault report received before 1700 hrs on one working day by the end of the next working day. Where a fault is reported outside normal working hours, the fault will be treated as if it has been reported at the beginning of the next working day. Work will only be carried out during working hours.
PSTN Care Level 2	£1.40	This will operate during the period 0900 - 1800 hours Monday to Friday, and 0900 - 1200 Saturday, excluding Public and Bank Holidays. Where a fault is reported outside normal working hours, the fault will be treated as if it has been reported at the beginning of the next working day. BT will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period BT will advise us of the progress being made to clear the fault.
PSTN Care Level 3	£3.45	This will operate 24 hours per day, 7 days per week including Bank and Public Holidays. BT will respond within 4 hours of receipt of a fault report. If the fault is not cleared during this period BT will advise us of the progress being made to clear the fault. End users with Priority Fault Repair Service can transfer this service over as Care Level 3. A special around the clock phone number will be provided to customers, which will call an ICUK engineer directly. This is to be used in emergency situations only and kept for outside of office hours.

Frequently Asked Questions

Questions around installation or anything else around your line? Below are the ones customers commonly ask and our answers. Should you have a question that isn't answered here you can call us on 0845 00 99 175 or email us solutions@icukhosting.co.uk.

1. How long does it take for a new line to be installed?

The timescales for a new phone line depends on the available appointments locally from Openreach. These can vary typically from 3 to 8 working days. By default we will always select the soonest available appointment, although we can change this should this fail to suit you.

2. There is a phone socket already available. Can this be used?

In the event you have a phone socket that you know isn't being used, there is a chance that the circuit is still present. This is known in the industry as a stopped line. A stopped line can be restarted the same day, and at a reduced cost compared to a new installation. Before we restart a stopped line we like to know that our clients have:

a) Located the socket
b) Plugged in a handset and listened for a dial-tone
c) If present dial 17070 which will read the circuit number back to us

We ask this to ensure that the circuit is present, and the stopped line you reference matches up to what we see in Openreach. As no engineer visits it is important that we know the line and wiring are in good condition, and hence the need to test with a handset.

If you do have a stopped line then we can normally restart the circuit the same day with the same number. In the event you would like another number, or wish to pick your own number it may take a further 1-2 days to re-activate. The cost of restarting a stopped line is £30+VAT.

Should you have a socket present, but it is without a dial-tone then you will still need to opt for a new line installation with the full installation charges.

3. How long does it take to transfer my line from another provider?

If we complete a like for like transfer of a line, there is an Ofcom regulated timescale of 10 working days. The existing phone number(s) and features will be transferred in the process without any downtime or disruption.

If you are transferring from an LLU based phone supplier (such as Sky or TalkTalk), or you wish to move from Virgin, then additional steps, charges and time scales may apply. Please contact us for confirmation if this will be applicable to your line transfer.

4. Will I lose my phone number if I move?

If we are transferring your line from another provider your phone number will remain the same.

5. If I have a problem with my line who do I call?

Once a phone line has transferred to ICUK you should call or email us for any assistance, whether this be general advice or help with a fault.

6. Can I change my phone number / choose a number?

We are able to provide a number selection service. Please make us aware when placing a line rental order (eg in the notes field) this is what you require and we will email you a selection of numbers in your area to choose from. A one-off charge of £15+VAT applies to number selection requests.

Control Panel

One of the ways we have been able to help our telecom customers, is the visibility of their lines and calls. Through our control panel customers can view all the lines they have with us, and keep up to date with call spends with daily itemised billing and call statistics. We also provide a very powerful search tool allowing you to drill through months of phone calls in order to extract specific information.